Taylor Taggart, a sales rep for Tees R Us, received earlier in the afternoon an inquiry and specifications for a rush order of T-shirts for Alpha Sigma Eta sorority, a regular customer of Tees R Us. Having now confirmed production availability and estimated costs, Taggart was prepared to return Darcy Elliot's phone call and hopefully close the deal?there was more urgency than usual to secure contracts because the order volume had fallen below budget.