Federal Express
Landel, Robert D.;...
Federal Express
Landel, Robert D.; Horniman, Alexander B.; Cook, Halsey M.
OM-0721 | Published June 23, 1992 | 19 pages. Case
Collection: Darden School of Business
Product Details
This case provides an opportunity for students to assess a management system that focuses on the quality of employee involvement, customer service, and continuous improvement in a restaurant setting. A teaching note (OM-0721TN) is available.
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