HealthCare.gov (A)
Grushka-Cockayne, ...
HealthCare.gov (A)
Grushka-Cockayne, Yael; Ward, Brian
QA-0836 | Published August 26, 2015 | 13 pages. Case
Collection: Darden School of Business
Product Details
This case follows the rollout of HealthCare.gov, the website that allows consumers to compare plans and purchase health insurance online as part of the Patient Protection and Affordable Care Act. The website was plagued with problems from the start, including missed launch dates, faulty functionality, and ballooning costs. But despite the issues, was the project a success?
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