Trilogy Health Services, LLC: Building a...
Hess, Edward D.;Gl...
Trilogy Health Services, LLC: Building a Great Service Company
Hess, Edward D.; Glinska, Gosia
ENT-0122 | Published August 18, 2009 | 14 pages. Case
Collection: Darden School of Business
Product Details
This case is appropriate for teaching in the areas of entrepreneurship and managing the growth of smaller enterprises. It illustrates how an entrepreneur builds a premier service company by aligning culture, hiring practices, training, rewards, leadership, and business model.
How to operationalize the common objective of great customer service. How to align the key components of a customer-service system. How to make customer service a sustainable competitive advantage.
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